Terms of delivery
Tmi Heli Nikula (y-tunnus 3202902-7) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.
Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.
Contact Visma Pay
Visma Pay, Paybyway Oy (business-id FI24865594)
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland
Delivery method / time and costs
Knitting patterns can be downloaded immediately after payment from the e-mail you provided with your order. There is no delivery fee for purchasing the patterns. The patterns are delivered only electronically and are not sent separately by post. You can see the delivery costs of the physical products after selecting the payment and delivery method. The delivery time of the products to Finland is 1-6 working days, depending on the time of the order and the Post. We are not responsible for any delays caused by the Post Office or for any indirect inconvenience caused by the delays.
Please ask for international shipping costs by email info @ villahullu.fi For shipments abroad, payment by Paypal.
Knit pattern includes one color palette. The one that is mentioned in the pattern description.
Commercial exploitation, partial or complete copying of the files and transfer to third parties is strictly prohibited.
Cancellation and refund policy
Under the Consumer Protection Act, you have the right to cancel your order within 14 days of receiving it. The cancellation must be made in writing to info @ villahullu. fi. This notice of cancellation must include the customer’s name, address, order date and name of the product they wish to return.
The product must be returned via post in its original condition within 14 days after the notice of cancellation has been sent. You will receive a return address after sending the notice. If the product has been worn or otherwise damaged in any way and is thus not in its original condition, we reserve the right not to issue a refund for it. The customer must pay for the return shipping. Please attach a copy of the notice of cancellation to your return parcel.
We will refund the full amount you have paid as soon as the product has been returned to us and it has been inspected.
This cancellation and refund policy does not cover digital products.